Private Policy

Privacy Policy

Last updated: December

20 2021

Company Details:

Stuart Mailer Physiotherapy

At Stuart Mailer physiotherapy we’re committed to protecting and respecting your privacy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Notice will apply to any person (also known as a ‘data subject’) who enquires about, uses or purchases our services. Please see the section ‘Scope of Health Care Services for more information.

The private policies laid out are for Stuart Mailer Physiotherapy only and no other practices 

If you have any questions, concerns, or comments about our privacy policy you may contact us in the following ways:

email: info@stuartmailerphysio.com

Stuart MailerPhysiotherapy

21 Manor place

Edinburgh EH3 7DX

Scope of Health care services

Stuart Mailer Physiotherapy provides the following services

  • Physiotherapy

  • Sports Therapy

Governing Body

All our Physios are registered with the Health & Care Professions Council, and members of the Chartered Society of Physiotherapy.

How do we collect Data or information from you?


We obtain and gather information about you when you contact us about our services and when you register as a patient or when you use our website

(usage data)

How can you update or change the personal data/information we have about you. 

The accuracy of your information is important to us. If any of your details change then please contact us directly at info@stuartmailerphysio.com to make the necessary changes.

Types of Data Collected

Personal Data

The personal Data/Information we collect from you may include, but is not limited to:

  • name

  • address(es)

  • email address(es)

  • telephone number(s)

  • occupation

  • date of birth

  • next of kin or similar contact details

  • details of any complaints or grievances raised that relate to the provision of our services

  • account details relating to your private medical insurance provider

Usage Data

Usage Data is collected automatically when using the Service such as Your  IP address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. 

‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

We use both session and persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and fulfil Services between yourself and Stuart Mailer Physiotherapy and that of your insurance provider

  • To refer you onto a Consultant, where you have given your consent

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • To notify you about changes to our Service

  • To detect, prevent and address technical issues

  • To provide You with news, updates special offers and general information about other goods, services and events which we offer unless You have opted not to receive such information.

  • To provide customer support

We may share your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

  • For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.

  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.​

We will hold your personal information for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary in accordance with your insurance policy and also Medical Data protection regulations.

Securing your personal information

Data protection laws require us to take appropriate technical and organisational measures to prevent unlawful access or processing of personal information

The level of technical safeguarding of data should be appropriate to the nature of information in question, and the harm that might result from its improper use, or from its accidental deletion or destruction.

The following list shows some of the technical and organisational measures we put in place to ensure the safety and integrity of your data.

  • We are trained in the appropriate handling of personal information and how to respond to a data breach

  • We practice common sense cybersecurity requirements, such as locking screens when not present and ensuring Windows  updates are installed 

  • Where possible, we use two-factor authentication for key systems

  • We ensure passwords are changed regularly on our system.

  • Where we consider appropriate, we ensure we encrypt our hardware that will store personal information, using industry standard encryption methods

  • We use Egress Switch(email encryption technology, to communicate with you and other clinicians directly involved in your health care

  • This technology enables us to manage any potential data breaches in a fast and efficient manner

  • Our third party providers of systems used to process your personal data are compliant with data protection laws and requirements, and also have effective data restore capabilities to ensure your data can be recovered

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.



Legal requirements

Under certain circumstances, we may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of the Company

  • Prevent or investigate possible wrongdoing in connection with the Service

  • Protect the personal safety of Users of the Service or the public

  • Protect against legal liability

Your Rights

You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.

  • Request correction of the Personal Data that We hold about You. You have the right to to have any incomplete or inaccurate information We hold about You corrected.

  • The right to rectification, You have the right to request rectification of your personal information. However, we only consider requests to correct factual information. Any clinical opinions will remain valid as they were the opinion at the time of being recorded

  • Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. 

  • Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.

  • You also have the right to object where We are processing Your Personal Data for direct marketing purposes

  • Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.

  • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

Complaint of our Data collection

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Force Majeure

Stuart Mailer Physiotherapy and its suppliers will not be liable for any delay or failure in performance or interruption of the delivery of the content on this web site resulting directly or indirectly from any cause or circumstance beyond its or their reasonable control, including but not limited to failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.

External Links to other Websites

Our Service may contain links to other websites that are not operated by Us thus we are not in control of their privacy policy and operating methods and assume no responsibility for the content and others related to their site. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: