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Terms and Conditions

Cancellation Policy

If you fail to attend or cancel or reschedule within 24 hours of the appointment time you will be liable to a late cancellation charge. The charge will be the full fee of the appointment. Reminder emails and/or text messages are sent as a courtesy to all our clients normally 1-2 days pre-appointment, however, you are responsible for keeping your appointments and attendances.

Medical Insurance and Payments

We will invoice the relevant insurance provider for the cost of your treatment; however, you are still liable for the payment of our fees in full. You need to provide us with your insurance membership details, policy number and a valid pre-authorisation code for the proposed treatment.

Please be advised that once your insurance policy allowance has prevented our claim or has been rejected, you will be liable for any balance in payment. 

Direct Payments

When you are required to pay the full cost of your treatment, we will take payment by cash or by credit/debit card at the time of each appointment. We do not accept AMEX.  We can also provide you with a full receipt by email if you need to reclaim this charge from your insurer.

Late Payment

Any on-going treatment may be suspended or cancelled if our fees are not paid in full when due. In the unfortunate event that we need to enforce payment from you, you will be liable for all the incurred costs.


When further treatment or imaging is required we may refer you onto a third party, whereby we will send a referral letter, after which the responsibility is on you to arrange an appointment with them. Once under their care you will be bound by the terms and conditions of that third party and we undertake no liability with respect to that third party.

Consent to treatment.

What to expect from your Physiotherapy assessment

We will not begin any form of objective assessment, or indeed treatment unless you have given your consent. This may be given verbally.

During your initial consultation, your Physiotherapist will ask you some questions about your symptoms and will then ask to assess the problem area.

In order to properly assess you, your Physiotherapist may need to see the affected area. For a lower limb condition it would be useful if you could bring a pair of shorts to change into, similarly for an upper limb condition bringing a vest top to change into would be useful. For a lower back condition it would be useful to bring both shorts and a vest top so that the Physiotherapist can see the whole of your spine and lower limb, or problems contributing to your symptoms may not be picked up.

If you feel uncomfortable about the examination, you can bring someone with you or ask us to arrange a chaperone to be present during the examination. Please feel free to ask any questions that you may have at any time during your session, your Physiotherapist will be more than happy to explain things to you.

After your assessment, your Physiotherapist will discuss their findings with you and propose a treatment plan tailored specifically to your own goals.

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